Question 1

What is GROW?

Accepted Answer

- GROW is a digital asset savings platform that provides simple & intuitive earn products so that anyone can easily multiply crypto assets.

Question 2

Is reward compounded?

Accepted Answer

- Yes - for both Flexible and Fixed products, reward is compounded every 4 hours - more often than any other competitors.
* Reward for flexible products will begin to accrue 24 hours after the deposit is reflected into your account.
- Yes - for staking, automatic compounding is achieved according to the network reward cycle.

Question 3

What crypto assets can be deposited?

Accepted Answer

- We currently support USDT, USDC, BTC, and ETH for earn products, and for staking products. Additional crypto assets will be supported in the future.

Question 4

How long does it take to withdraw?

Accepted Answer

- Withdrawal processing relating to the Flexible products (BTC/ETH/USDT/USDC) will be done in one batch, once a day, and may take up to one full day depending on the timing of the individual withdrawal request.

- For staking wallets, withdrawal processing relating to fully unstaked tokens will be processed instantly, up to the daily withdrawal limit. More information regarding the estimated unstaking period can be found at https://icon.community/.

- When using Fixed products, your funds (plus earned assets) will be automatically transferred into the flex product on the end date.

- For security reasons, withdrawals are suspended for the following situations:
1. 72 hour duration after account sign up
2. 48 hours after OTP initialization (in the event of OTP loss)
3. 24 hours after password reset/change
4. 24 hours after OTP reset/toggle

Question 5

Is the reward rate fixed?

Accepted Answer

- Reward rates are subject to change depending on the market conditions and will be announced from time to time. Reward rates for fixed term products will be guaranteed until the end of the applicable period. For users who use automatic renewal function, the then-applicable rates will be used for subsequent periods.
- Rewards for staking products will be dependent on the individual network reward rates.

Question 6

How often can I withdraw the assets?

Accepted Answer

- For flexible products, withdrawal can be requested on any day.
- For fixed products, Your assets are transferred automatically into your flex product on the end date.

Question 7

What are the minimum & maximum eligible deposit amounts for the flexible products?

Accepted Answer

- There are no minimum / maximum deposit amounts that can be deposited.
- Please refer to the below table for the minimum/maximum deposit amounts for flexible product reward eligibility.

- Minimum & maximum deposit amounts for fixed products can be reviewed on the individual product page on the GROW app.

Question 8

What is staking?

Accepted Answer

- Staking product is a service that generates reward on the blockchain network using the staking mechanism available on individual networks. GROW simplifies the staking services for users – for example, only 2 clicks are needed to use GROW’s staking service.

Question 9

What are the daily withdrawal limits?

Accepted Answer

- Max Withdrawal /day

Question 10

What is the withdrawal fee?

Question 11

What is the registration process?

Accepted Answer

- You can sign up by email, and opt-in for 2FA (Google OTP/Authy) and KYC process to ensure the safety of your assets.
- Users under the age of 19 are prohibited from using our service and will be subject to account closure and reporting.

Question 12

Is KYC required?

Accepted Answer

- KYC is not required for the use of the GROW app.

Question 13

How does GROW manage assets?

Accepted Answer

- GROW’s asset management team leverages technology, research, and risk management to identify strategic market opportunities, employing various strategies including both arbitrage trading (using both spots/futures), and specialized algorithm trading create enhanced rewards. The GROW team has deep institutional experience managing capital across digital asset classes both directly and indirectly, strong relationships with institutional service providers and counterparties, and exceptional connectivity throughout the broader digital assets ecosystem.

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